Refund policy

Return and Refund Policy

Welcome to Omni Mart. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Return and Refund Policy carefully before making a purchase.

1. General Return Policy

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return:

The item must be unused, unopened, and in its original packaging.
The item must include all original labels, accessories, and documentation (if applicable).
Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

Fresh groceries and perishable food items
Frozen and refrigerated products
Opened or used food and beverage products
Beauty and personal care products that have been opened or used
Health and wellness products, vitamins, supplements, or fitness nutrition products that have been opened
Perfumes and fragrances that have been opened or used
Pet food, treats, supplements, or grooming products that have been opened
Gift cards
Clearance, final sale, or non-returnable promotional items (unless defective)

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, expired, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

Your order number
A description of the issue
Clear photos of the item and packaging

Once your claim is reviewed, we will offer an appropriate solution, which may include:

A replacement
A full or partial refund
Store credit

4. How to Start a Return

To request a return, please contact us with your order details.

Omni Mart

Address:
201 Saint John Pl
South Plainfield, New Jersey 07080-4051
United States

Phone: +1 (856) 208-2283

Please do not send items back without receiving return authorization from our customer support team.

5. Return Shipping

If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost during transit.

6. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Refunds are generally processed within 5–10 business days after approval.
Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

7. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team within the applicable reporting period.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item qualifies under this policy.

9. Refused Deliveries

If an order is refused or returned due to an incorrect shipping address provided by the customer or failure to receive the package, shipping charges and any applicable return fees may be deducted from the refund.

10. Refund Exceptions

Omni Mart reserves the right to refuse refunds or returns in cases of:

Evidence of misuse or abuse of the return policy
Returned items that are damaged by the customer
Missing components or original packaging
Returns received outside the eligible return period

11. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us: